Purchased 1password web version and had to purchase another version through the iTunes app store

sldangelo
sldangelo
Community Member
in Mac

I had to purchase the iTunes app store version of 1password so that I could sync with my iCloud. I already purchased the web version. I can't find a phone number or email or chat to contact to request a reimbursement of my web version purchase. Please advise. Thank you.

Comments

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @sldangelo,

    I was able to find your recent purchase in our system by searching for the email address associated with your forum account. I processed the refund, and you should see that reflected in your account soon.

    In case you need it, we have a guide to help you switch from the web store version to the Mac App Store version, and you can find that here: Migrating to the Mac App Store version

    If you need any help getting set up and running with the Mac App Store version, just let us know - we're always glad to help! :)

  • JD Cambridge
    JD Cambridge
    Community Member

    Will the AppStore/Migrating approach described work if the Mac still has 1Password 4 from the website? In other words, will the procedure and newer version of the app pull all my data from 1Password v4?

  • MikeT
    MikeT
    edited February 2015

    Hi @JD Cambridge,

    Yes, 1Password 4 and 5 are identical versions with 5th version made specifically for Yosemite. 1Password 5 even use the same 1Password 4 folder names, and in terms of the data format, it is exactly the same.

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