License for older macbook pro as well as new iMac desktop

petealicat
petealicat
Community Member
in Mac

Hi, I have a subscription that I purchased through the Apple store for my new Mac desktop and it's working with no problems. I would also like to use it on my old trusty MacBook Pro that only upgrades to Snow Leopard 10.6.8. But I can't download my existing license from the appstore because it says the version requires OS 10.10 or higher. I downloaded an earlier 1Password version for my laptop, but now it says my free trial has expired. I saw in other user posts that you can create a license for this older OS. Can you help?

Thank you.

Comments

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @petealicat,

    If you can email us a copy of your Mac App Store receipt showing the purchase of 1Password (MAS) to support+licenses@agilebits.com along with a quick note explaining the situation then we will sort you out. If you were to post the ticket ID here then it might help speed it up too as we'll know where to look. We'll soon have you rocking 1Password 3 :smile:

  • petealicat
    petealicat
    Community Member

    Hi, thanks for the note. I sent the email with the receipt. Here the ticket ID (I think)..."For your reference, your support ID is [#QJP-53778-458]. Please include this ID in the subject of any followup emails so we'll know they're from you."

  • Megan
    Megan
    1Password Alumni

    Hi @petealicat ,

    Thanks for including the support ID here! I see that someone from our team has already responded to you with the necessary details. If you don't see a reply in your inbox, please let us know. :)

This discussion has been closed.