After Update 1Password crashes all the time...

maknowko

Hi guys,
after last 1password update - your programm is not running at all ! I tried to deinstall and install again > no change.

I use IOS 10.10.1

What is the problem - as you can image it is not funny to have no access to my login and stuff..

Martin

Stephen_C

Please try this (and follow the instructions exactly):

1. Drag the 1P app to the trash (don't use any app cleaner tool, which is likely to try to delete files you need to keep).
2. Empty the trash and reboot.
3. Re-download and re-install 1P.

Stephen

Drew_AG

Hi @maknowko,

I hope the steps Stephen provided help solve the problem! Let us know how it goes, and if you need more help, we'll take it from there. Thanks!

Peterson

Same problem here. The mentioned steps didn't help.

OSX 10.10.2 and latest 1Password from Downloads Page (https://agilebits.com/downloads).

Please help with another solution. I also need access to my passwords.

Peterson

Ok, I used mdfind via terminal and deleted everything that was left. Guess it was "Library/Application Scripts/2BUA8C4S2C.com.agilebits.onepassword-osx-helper/1Password_Autosubmit.scpt".

Now it's working.

Drew_AG

Hi @Peterson,

That's very strange, I'm not sure why that would cause the problem. Thanks for letting us know how you were able to solve that! We'll keep our eyes open for this in case it causes a problem for other customers as well.

maknowko

Ok, Stephen's workaround did work! Thanks a lot! I think the reboot after deleting the program was necessary....

Drew_AG

That's great news @maknowko, I'm really glad to hear it's working for you now!

We're here for you if you need help with anything else. :)