Cannot use 1Password as it shuts down all the time

farssan
farssan
Community Member

Have been trying to edit Secure Notes, which by the way doesnot work anymore either, but 1Password shuts itself down after 10-30 seconds!

Using latest ver of 1Password on ios 8.2yjj

Comments

  • farssan
    farssan
    Community Member

    sorry 1Password just shut itself down.... try again:

    Have been trying to edit Secure Notes, which by the way doesnot work anymore either, but 1Password shuts itself down after 10-30 seconds!

    Using latest ver of 1Password on ios 8.1.3 iPad3

    Summary: cannot use the app anymore :( How to fix this?
    Else:
    How to export my data into a safer better working program?

  • Megan
    Megan
    1Password Alumni

    Hi @farssan,

    I'm so sorry to hear that you've been having trouble here! Could you please provide me a bit more detail on just what you're seeing? Our developers are currently working on solving a bug where Secure Notes don't scroll properly, but as far as I know there are no related crashes.

    If you could let us know the steps that you are taking that lead to this, we can recreate it on our end and then get it fixed up for you!

  • farssan
    farssan
    Community Member

    I open SecureNotes and start scrolling looking for something...

    If I am just a little bit slow in lifting my finger from the touchscreen, the right window gets gray backgroundcolor, and the next second 1PW shuts down.

  • Hi @farssan,

    We're definitely not aware of crashes here, and I can't reproduce. We do have the bugs @Megan mentioned, and have an update on the way shortly.

    Because the crashes are a bit concerning, could you make sure your vault(s) is/are all synced up, then try a reinstall of the app on your iPad?

This discussion has been closed.