Authorize\Dismiss????

smudgeyjoe
smudgeyjoe
Community Member
in iOS

Since the latest version of 1Password for iOS 8.1.3, every time I open it, I am asked to authorize Dropbox. I perform the task successfully and reopen 1Password, but nothing changes. Over and over I get an Dismiss\Authorize message, but neither one works. Help!!!!

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @smudgeyjoe ,

    I'm sorry to hear you're having trouble here. I admit, this is a new one. I have not heard of this before. We'd love to get a closer look at your device to see where things are getting tangled up.

    I'd like to ask you to create a Diagnostics Report from your iOS device:
    https://guides.agilebits.com/kb/1password4/en/topic/diagnostics-report#ios4

    Then attach the entire file to an email to us: support+forum@agilebits.com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can quickly track down the Report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

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