2x 1Password mini Icons in Menu Bar, 1 works, other is Non Responsive (spinning beach ball!)

voidshift
voidshift
Community Member
in Mac

Hi there, I have literally just installed 1Password 5 for mac on my MacBook Pro and I seem to have two icons present in my menu bar (top right of display. The first is functioning but the second (on the right) is non-responsive to the point that if i mouse over it just displays the spinning beach ball of doom! looking at my activity monitor its also using up extensive cpu usage which is i hope why my beloved machine is now rinsing through its battery life like never before!

please help me remove this faulty icon asap, would be much apprecaited

regards

Matt

Comments

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @voidshift,

    From your description, it sounds like there are two 1Password mini processes running at the same time on your Mac, which might happen if you have both the web store version and Mac App Store version of 1Password installed. You mentioned you just installed 1Password 5, but is it the first time you've used 1Password, or were you previously using 1Password 4? Is it possible you purchased 1Password from the Mac App Store, but also downloaded a copy from our website at some point?

    If you currently have two different 1Password apps on your Mac, you can open the one you don't use and go to the menu for 1Password > Preferences. On the General tab, disable the option for Always keep 1Password mini running, then quit that app. That should get rid of the extra 1Password mini in the menu bar.

    On the other hand, if you don't think you have two different 1Password apps on your Mac, it should still be fairly simple to fix this problem, but to make sure we give you the right steps we'll need you to send us a Diagnostics Report from your Mac: https://guides.agilebits.com/1password-mac-kb/5/en/topic/diagnostics-report

    After you create the report, please attach the entire file to an email to us: support+forum@agilebits.com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox. A short note here once you've sent the Report in will help us to keep an eye out for it. :)

    Thanks in advance!

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