Ordered Version 5 But....

dcreswell
dcreswell
Community Member
in Mac

I ordered V5 but then found that it needed Yosemite. I have an older iMac that cannot be updated to Yosemite. How do I return or cancel the order?

I was also a bit confused when I was told to go to the iTunes store to download the new version but when I got there, it seemed that I needed to repurchase. Confusing.

Comments

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @dcreswell,

    If your Mac is running OS X 10.8 or 10.9, you can use 1Password 4, which can be activated with the same license file you received when you purchased 1Password 5. You can download 1Password 4 for Mac from the "Legacy" section at the bottom of our download site.

    I found your license information in our system by searching for the email address associated with your forums account, and it looks like you already received a refund for your recent purchase. If you contacted us about the refund via email or some other means, you should be all set now. But if you have more questions or need help, just let us know - we're here for you! :)

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