Can't get iOS 1Pass to work

justgus
justgus
Community Member
in iOS

I'm not able to get 1Password to work on my iOS device. I've gone ahead and added the 1Password capability in Safari. When I press the box/arrow icon that enables bookmarking, forwarding a link, print, etc., the 1Password logo is there. I select that and up pops the 1Password sign in screen, but after I sign in, all I get is a blank splash screen with the 1Password logo on it. It doesn't actually log me into the site that I'm trying to access. If I go outside of the browser, via the 1Password app directly, I can copy the password I'm looking for, but that's obviously a convoluted way to go about signing on!

Any suggestion on how to fix this. It's driving me nuts.

No doubt this has been answered elsewhere, but I've not been able to find the solution after searching for it!

Comments

  • Ben
    Ben

    Hi @justgus,

    Can you please compare the URL of the page you are on in Safari to the URL stored in the 'website' field of 1Password?

    Are there any differences?

    Ben

  • justgus
    justgus
    Community Member

    I actually can't see a URL. The splash screen appears, but even if I pull down on the image, it remains fixed and no URL appears. It looks like this:

  • ag_kevin
    ag_kevin

    Hi @justgus,

    @bwoodruff was referring to the URL in the safari address bar, not when you bring up the 1Password extension. Compare the URL in the Safari address bar to the URL for the login item in the 1Password app. It sounds like there is a mismatch. i.e. you are going to https://login.website.com but the login item you saved in 1Password has https://signin.website.com in the website field.

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