1Password will not open after latest update

Tim Bryant
Tim Bryant
Community Member
in Mac

I let the latest update install and now every time I click the icon I get the following. Please help!!!

Process: 1Password 5 [11063]
Path: /Applications/1Password 5.app/Contents/MacOS/1Password 5
Identifier: com.agilebits.onepassword4
Version: ???
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: 1Password 5 [11063]
User ID: 501

Date/Time: 2015-02-20 20:21:31.803 -0500
OS Version: Mac OS X 10.10.2 (14C109)
Report Version: 11
Anonymous UUID: A182A54F-64E0-93F5-F364-D2B4727376C1

Time Awake Since Boot: 370000 seconds

Crashed Thread: 0

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
Library not loaded: @loader_path/Frameworks/CrashReporter.framework/Versions/A/CrashReporter
Referenced from: /Applications/1Password 5.app/Contents/Frameworks/HockeySDK.framework/Versions/A/HockeySDK
Reason: image not found

Binary Images:
0x7fff61f34000 - 0x7fff61f6a837 dyld (353.2.1) <65DCCB06-339C-3E25-9702-600A28291D0E> /usr/lib/dyld
0x7fff8b3d8000 - 0x7fff8b3e3fff libcommonCrypto.dylib (60061) /usr/lib/system/libcommonCrypto.dylib
0x7fff8b3e9000 - 0x7fff8b435ff7 com.apple.corelocation (1486.17 - 1615.21.1) /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation
0x7fff8b472000 - 0x7fff8b493fff com.apple.framework.Apple80211 (10.1 - 1010.64) /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x7fff8b494000 - 0x7fff8b50afe7 libcorecrypto.dylib (233.1.2) /usr/lib/system/libcorecrypto.dylib
0x7fff8b50b000 - 0x7fff8b588fff com.apple.CoreServices.OSServices (640.3 - 640.3) <84A91B00-0ED4-350C-B30A-AEAE437AE02A>

This goes on and on and on... I can send it to you if you need it all, but it won't all fit in this post.

Comments

  • Jasper
    Jasper

    Hi Tim,

    Sorry for the trouble! We're investigating some rare cases where the app gets corrupted after an update (the issue should hopefully be fixed in the next version).

    Re-installing the app should fix this issue:

    • Open your Applications folder
    • Locate the 1Password 5.app in the list

    • Drag it to the trash can.

      • Please don't use any uninstaller applications, these may remove more than just the application, such as your data. We do not recommend that. We only want to remove the application, none of the extra items.

    • After dragging it to the trash, please empty your trash, then restart your computer.

    • After the reboot, please download a fresh copy of 1Password 5 from here: https://agilebits.com/downloads
    • Once downloaded, unzip if necessary and drag it to the Applications folder. Then double click to run it.

    Let us know if that helps! :)

This discussion has been closed.