Can't Upgrade to 5.1

ablife
ablife
Community Member
edited February 2015 in Mac

Hi,

I've attempted to download and upgrade 1P from v5.02 to 5.1 however I just get this error message - http://note.io/1By5jeY

Thanks,
Andrew

Comments

  • hawkmoth
    hawkmoth
    Community Member
    edited February 2015

    Have you tried restarting your computer? It's just a thought.

    (I note that you reversed the direction of updating in your original post. I fixed that.)

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @ablife,

    Does it work any better if you directly download 1Password 5 from our AgileBits Download page? If it does I would recommend the following steps just to be on the safe side.

    1. Quit both 1Password and 1Password mini. You can do this with the keyboard shortcut ⌃⌘Q when 1Password is open (it doesn't have to be unlocked).
    2. Drag the 1Password application from your /Applications/ folder to the Trash.
    3. Reboot your Mac.
    4. Copy the 1Password 5 application that should already be sitting in your Downloads folder from the first paragraph to your /Applications/ folder.

    All should be well at that point as your data is separate from the actual application (assuming you don't use any app cleaners).

    Do let us know how you get along.

  • ablife
    ablife
    Community Member

    @hawkmoth - I did try restarting yes, same issue I'm afraid. Thank you for fixing.
    @littlebobbytables - Worked great thank you :) Back in business.

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    That's great to hear @ablife :smile:

    As this seems to be resolved I'm going to close this thread but if you have any questions or issues in the future don't hesitate to post!

This discussion has been closed.