New 1passwd for Mac won't accept password
Greetings,
After years of using 1password on the iPhone, I have installed it on my Mac. I started it up and it immediately found my sync(?) on iCloud. It then asks for my master password, but refuses to accept it. I assume I should be using the same password as I do on the iPhone. Any help appreciated.
Chris
Comments
-
Hi @cjw,
Please try re-setting iCloud sync:
On your iPhone:
- Open 1Password and go to Sync > Sync Service > Disable Sync (confirm you want to disable it).
- Go to Settings > Advanced > Erase iCloud Data (confirm you want to Reset iCloud Data).
- Restart your iPhone.
On your Mac:
- Open 1Password and go to Help > Troubleshooting > Reset iCloud Data.
- Click the button for Yes, Remove Remote Data.
- You should see a message that confirms the data was reset and sync was disabled (click OK).
- Restart your Mac.
On your iPhone:
- Open 1Password and go to Settings > Sync > Start Syncing > Sync with iCloud.
- Follow any additional steps to complete the setup, then allow the sync to complete.
On your Mac:
- Open 1Password, select iCloud sync if necessary, then try to unlock with the same master password as on your iPhone.
If that doesn't help, can you please email us a Diagnostics Report from your Mac, along with your forum username and a link to this discussion, to: support+forum@agilebits.com
0 -
That worked. Thank you.
Chris
0 -
That's great to hear @JasperP managed to sort everything out :smile:
As this seems to be resolved I'm going to close this thread but if you have any questions or issues in the future don't hesitate to post!
0
