I forgot my Master Password. Help!

Taija Nicole
Taija Nicole
Community Member
edited February 2015 in iOS

Also how to sync between iPad mini and my android s5

Comments

  • hawkmoth
    hawkmoth
    Community Member
    edited February 2015

    If it's really true that you have forgotten your master password and the hint isn't helping you, no one can help you retrieve your data that's part of the security and one of the big reasons to adopt this application. There is no back door and no way anyone can unlock your data without it.

    This page has some suggestions to help you try to remember you master password.

  • Jasper
    Jasper

    Hi Taija,

    Like hawkmoth said, we're not able to do anything if you forgot your master password. For your privacy and security, your master password is known only to you. The master password is not stored anywhere and it is never logged. Furthermore, there is no "back door" mechanism to recover your data or password. This approach is very important in order to be able to say that 1Password keeps your data safe and secure. However, because of it, once your password is forgotten there is nothing we can do to help you recover it.

    If you're sure that you've forgotten your master password, you will need to start over by following these instructions: https://guides.agilebits.com/1password-ios-kb/5/en/topic/starting-over

    Also how to sync between iPad mini and my android s5

    You can use Dropbox to sync your data between iOS and Android... please follow the guide here: https://guides.agilebits.com/1password-ios/5/en/topic/sync-with-dropbox

    Please let us know if you have any other questions. We're always happy to help!

This discussion has been closed.