immediately reboots - Only on my iPhone 6+

quuteepii67
quuteepii67
Community Member
in iOS

I'm having a problem with 1password, when I click the 1password icon on my iphone 6+, it reboots my phone. The black screen with the white apple appears and it takes about 45 secs - 90 secs before I can do anything with my phone. This does not happen when i use my iPad, it works perfectly. So when I not near my iPad to look up my passwords manually, im out of luck...HELP.

Comments

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @quuteepii67,

    I'm sorry you're having this problem on your iPhone 6 Plus! Do you happen to have Zoomed mode enabled? If so, this is a known issue our developers are looking into. I'm sorry for the inconvenience! For now, as a workaround, open the Settings app and go to Display & Brightness > Display Zoom, and change it to Standard. Once you do that, 1Password should work correctly.

    Hopefully this helps, but please let us know if you have questions about that. Thanks!

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