BUG - No Master Password Option

richie
richie
Community Member
in iOS

Help please ! App was working well on my iPhone. Now the app opens to the log in screen, there is no option to type in master password or to use Touch ID. The horizontal line with lock symbol, which normally animates upon opening, moves from half way up the screen to 1/4 of the way from the top, with no further options and no way of opening the app. Thanks.

Comments

  • hawkmoth
    hawkmoth
    Community Member

    Try pressing the home button twice to go to the multitask screen. Then force 1Password to close by swiping it up and off the screen.

    Do you often rest your finger on the home button while 1Password is launching? That intermittently causes the behavior you describe, at least for some users. For now, the best advice is to wait for the Touch ID screen to appear before touching the home button for fingerprint recognition.

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @ritchie,

    Please do let us know if hawkmoth's response helped at all.

  • dr7854
    dr7854
    Community Member

    Using new I6phone as well as new iPad air2, Was having this problem on pad, and thank you your fix worked perfect!

  • Winnie
    Winnie
    1Password Alumni

    On behalf of @hawkmoth and @littlebobbytables you are very welcome!

This discussion has been closed.