Cannot open 1Password 5 on Macbook Air

nhuffels
nhuffels
Community Member
in Mac

Have had it installed for a long time as working perfectly, now cannot open...

Version of OSX is OS X 10.10.2 (14C109)

Getting this message

_****1Password 5 cannot be opened because of a problem.**
Check with the developer to make sure 1Password 5 works with this version of OS X. You may need to reinstall the application. Be sure to install any available updates for the application and OS X.
Click Report to see more detailed information and send a report to Apple.**_

Comments

  • Stephen_C
    Stephen_C
    Community Member

    Please try this:

    1. Drag the 1P app to the trash (don't use any app cleaner tool, which is likely to try to delete files you need to keep).
    2. Empty the trash and reboot.
    3. Re-download and re-install 1P.

    That ought to solve the problem and, provided you don't use any app cleaner tool, will not lose your 1P data.

    Stephen

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @nhuffels,

    Did you just finish installing an update by any chance?

    Don't worry, if you follow Stephen_C's post it will resolve this. I haven't heard of a single instance yet where it doesn't and hopefully we've determined the cause behind it.

This discussion has been closed.