Couldn't use Apple ID password

sunfish
sunfish
Community Member

hi I created a complex Apple ID password using the generator. Problem is when I copy the password manually to a new computer the password does not work. I've had to reset my Apple ID password which is a real pain for various reasons.
Coukd the reason the pw did not work be in the difference in the capital I. It looked different according to the font it was seen in. When looked at the 1pass capital i it would look different according to what I copied it into. I'm a plaintext message looked like just a plain straight up and down line. But in 1password itself it showed as a vertical line with horizontals at the top and bottom.
Just so I know. Was this the cause of the problem and how do I avoid it in the future. It makes manually copying between computers etc more or less impossible.

Comments

  • danco
    danco
    Volunteer Moderator

    First of all,is this a 1PW for iOS question (it is in that forum) or 1PW for Mac?

    Second, the difference between the appearances of the upper case i should not be relevant; indeed, I can't conceive of a situation where it would be relevant. But accented characters can cause problems.

  • sunfish
    sunfish
    Community Member

    Well was attempting to use the Apple ID password as shown on a iPhone to log on my Apple ID on a reformatted and zeroed computer. This was by copying the password manually onto the new computer. I'm confident I was getting it correct but it would not take it on the new computer despite it obviously working on other devices. I couldn't use airdrop to shift the password because the computer had reverted to mountain lion. You can not run software update without logging in using your Apple ID.
    So you tell me is it an iOS or mac question?
    So that capital I that one password generated. That is with a horizontal line at the top and the bottom can you please tell me what combination of keys is used to generate It.

  • sunfish
    sunfish
    Community Member

    Here is a screen grab of the offending letter

  • Hi @sunfish,

    That is a capitol 'i' (as in the letter after 'h' but before 'j'). It is generated by pressing and holding the shift key and then pressing the 'i' key, which on a standard Mac keyboard looks like a solid vertical bar and is located between the 'U' and 'O' keys.

    It would probably be easiest for the future to set up syncing between your devices, so that your data is available both on the Mac and iOS:

    https://guides.agilebits.com/1password-ios/5/en/topic/syncing

    Thanks,

    Ben

  • sunfish
    sunfish
    Community Member

    I know all about syncing. Why wouldn't I? If you know a way to set up syncing to a fresh install of the Os on a mac that does not have its Apple ID setup yet which as I explained in the earlier posts which is what I was trying to do, can you tell me please. I will use it next time ! You still have not explained how to create the letter capital i as it shown in the screen grab. My password was not that complex that I couldn't copy it manually. It was working in other computers.

  • sunfish
    sunfish
    Community Member

    Why does 1pw use fonts that are impossible to reproduce when entering them elsewhere. Can't this only lead to potential confusions. Shouldn't it be using the same fonts that a user would be uing e to renter passwords if they needed too do this manually instead of some fancy font.

  • sunfish
    sunfish
    Community Member

    Thanks for the greetings and the support.

  • danco
    danco
    Volunteer Moderator

    As to why 1PW uses a different font (I hadn't realised it did) can you tell the difference between l and I ? They are actually different characters, both available on a standard keyboard. Could you have made this particular mistake in your password?

  • If you know a way to set up syncing to a fresh install of the Os on a mac that does not have its Apple ID setup yet which as I explained in the earlier posts which is what I was trying to do, can you tell me please.

    Yes. You can use Dropbox, which does not require an Apple ID at all.

    You still have not explained how to create the letter capital i as it shown in the screen grab.

    The same way you create any other capital letter... Shift+i

    The font used is irrelevant other than to make it visually clear what letter is represented. The password in one font may be visually different in another font, but it is not any different to the authentication system.

  • sunfish
    sunfish
    Community Member

    Regarding your comments on font I might be inclined to believe you, you would think that is the case. I agree it should not matter but in fact I have experience with purchased shareware where several produvts a password would not work unless in fact it was put in using the font the password was issued in.
    So I am not saying this happened in this case but it looks like it did to me. What I will say is I definitely now through experience with a couple of shareware purchases i have made that yes in certain cases registration passwords will NOT work unless they are in the font they are issued in. In particular i remember one case where a pass would not work until the correct font was applied.

    Regarding the use of Dropbox your comments are disingenuous, am I supposed to shift my passwords over to Dropbox just so I can upgrade a computer I have zeroed and want to sell.

    Anyway thanks for assistance

  • danco
    danco
    Volunteer Moderator

    Your comments about fonts are interesting. I have never heard of this situation, but am happy to accept that you know what you are saying.

    But as to the font that 1PW uses, it is just one of the standard Mac fonts. I am not sure which one, but it is a serif font. The upper case i, for instance, looks just like a vertical line in a sans-serif font but a line with bars top and bottom in a serif font. Both varieties of font are standard. As I said in an earlier post, a serif font makes it much easier to distinguish between characters. On the sans-serif font used in the forum, I and l look identical.

  • AGAlumB
    AGAlumB
    1Password Alumni
    edited June 2015

    I know that 'font' issues like that can happen sometimes when different computers/keyboards/OSes are actually using a different character encoding, although it isn't clear if that's the case here.

    1Password uses a monospaced serif font for passwords (and colouring for numbers and symbols) so that the individual characters are easier to distinguish. For instance, capital i, lowercase L, and the | 'pipe' symbol:

    Il| (sans-serif)
    Il| (monospaced serif)

    These are the exact same characters, in the exact same order, produced with the same OS/computer/keyboard, just in different fonts. To the computer they are indistinguishable (same character codes). Yet to human eyes there's a clear difference.

    Regarding the use of Dropbox your comments are disingenuous, am I supposed to shift my passwords over to Dropbox just so I can upgrade a computer I have zeroed and want to sell.

    Please refrain from ascribing intent to others -- especially those who are trying to help. :sweat:

    I believe that bwoodruff was suggesting Dropbox Sync in your case as an alternative to iCloud, since you seem to be having trouble logging into your Apple ID.

    Additionally, Dropbox Sync is supported in all current version s of 1Password across all platforms, so it is a good, all-purpose sync option all around. And if your vault is in Dropbox, you'll be able to access it there going forward, on your current devices and any you set up in the future.

    But ultimately the choice is yours; it's just a suggestion. We're here to help! :)

This discussion has been closed.