Fidelity website crashes using 1Password

edge4414

First I am running IOS 8.2 on both iPhone 6 and iPad air and 10.10.2 on my IMac. My 1Password for IOS is 5.2.1 updated 3/3/15. I have all my updates set for auto download. Fidelity website works perfectly on the IMac and also the iPhone (I think, used sporadically with IPhone) however the IPad has constant crashes when trying to make a transaction. There are 2 main methods to transact and both crash 1Password when trying to trade. After hitting the Trade button or Buy button the pop-uo appears but quickly closes 1Password. The Fidelity website through Safari does not crash and the Fidelity APP does not crash. Only when using 1Password.
This is not new with latest update. Has been happening for a while.
Mike

Ben

Hi @edge4414,

Please re-create the crash and then immediately following create a Diagnostics Report from your iPad:
https://guides.agilebits.com/kb/1password4/en/topic/diagnostics-report

Then attach the entire file to an email to us: support+forum@agilebits.com

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

A short note here with your ticket ID once you've sent the Report in will help us to keep an eye out for it. :)

Once we see the report we should be able to better assist you. Thanks in advance!

edge4414

Hi
Thanks for your quick response. Sent the report this morning at approximately 7:15 AM EST. Ticket #[#ZXE-29611-883]

Ben

Thanks @edge4414! We've received your report and will respond via email as soon as possible. :)