Trial Expired notice in 1Password 5 - still no actual license file!
Like many, I had the 1P5 stop working suddenly and had to submit a "lost password" request to receive an activation (reactivation) email. This worked fine via a clickable link in the email - HOWEVER - the license verification system in 1P5 fundamentally wanted a physical FILE.password from some location on my HDD. I was not sent this file - I still do not have that file AFAIK - and if I ever had this issue again in someplace when I'm not online, I would be lost without it. Though I still have my actual alphanumeric license key and sign up email - we are completely locked out without this file.
How do I get the file?
Comments
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Hi @kengel,
This seems to relate to your previous thread, Confused - can't update for free from V4 to V5?.
In there I said I could only find a 1Password 3 licence for you but you said you've purchased 1Password 4. It seems we need help finding this licence. From the last post there.
Hi @Kengel You do need to be running Yosemite to run 1Password 5. Once you update to Yosemite the update for 1Password 5 should be offered automatically. Like yourself, I can't find this purchase of yours so if you could send your receipt to support+licenses@agilebits.com and respond back here when you have we'll see about sorting this out for you.
I'm assuming you definitely went through the webstore and not the MAS. If you purchased 1Password 4 at all via the Mac App Store then in 1Password : About 1Password it would say Mac App Store under the version number. That's a quite separate thing and the MAS version doesn't need a licence key or file at all as everything is connected to you Apple ID.
One way or another we'll get to the bottom of us :smile:
I checked out ticketing system but I can't find any email from the address you're using here in the forums. We can help, you just need to contact us with the relevant information to help locate your licence :smile:
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