UUGGHH…Help please

jamieb63
jamieb63
Community Member
in iOS

I have been a 1Password user for a long time.
Just this week, I'd logged in on my iPhone, and it wanted to update. So i allowed it…..It asked me for an "everyday" password and a Master Password for extra protection…… I entered both -

HOWEVER, , , NONE of my data is now present!! I do back my phone up to my MacBook Pro and I do routine time machine backups.

Can i get back to the old version, WITH my data via a time machine action??? I had a LOT of stored info…….

Please Please help………….

Comments

  • Megan
    Megan
    1Password Alumni
    edited March 2015

    Hi @jamieb63,

    I'm so sorry to hear that you've being having trouble with 1Password! In order to get this sorted out, I'll need to know a little bit more about your 1Password ecosystem:

    • What is the version number of 1Password that you have installed? (Please include all relevant computers and devices)
    • What is the version number of your operating system (for all computers and devices)?
    • What are you using to keep things in sync?

    The more detail you can provide, the more quickly we'll be able to get you sorted out! :)

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