1password doesn't open after upgrading to Maverick

pawpaw

I checked enable box on Safari extensions, still doesn't open

Drew_AG

Hi @pawpaw,

I'm sorry you're having some trouble with 1Password on Mavericks! Please let us know some more details so we can help solve this problem:

• What exact version of Mac OS X Mavericks are you running?
• Are you having trouble opening the main 1Password app, the 1Password extension in Safari, or both?
• If you can open the main 1Password app, go to the menu for 1Password > About 1Password. What version does it show there?
• Are you using the web store version or the Mac App Store version of 1Password?
• What version of Safari are you using?
• What version of the 1Password extension is installed in Safari?
• What happens when you click on the 1Password extension in Safari?

Once we know more about the problem and your setup, we'll have a better idea how to get it working again. Thanks!

pawpaw

Sorry, upgraded to Yosemite 10.10.2, not Mavericks. Can't open the main 1password app. I can still see 1password on iPad, it says version 5.2.1. I think I have the web store version, not sure. Safari 8.0.3. Don't know what version 1password extension. when I click on 1password extension I get box that says 1password 4.3.0. checked enable box. Thanks for any help

littlebobbytables

Hi @pawpaw,

Try this and see if it helps.

2. Drag the 1Password application from your /Applications/ folder to the Trash. Please don't use an app cleaner.
3. Reboot your Mac.
4. Download 1Password again from the same place you purchased it. So via Apple's App Store application if you're a MAS user and from our AgileBits Download page if you're an Agile Web Store (AWS) customer.

pawpaw

It worked. Thanks!

Drew_AG

@pawpaw, I'm happy to hear it works now! If you need anything else, we're here for you. :)