Can't restore after OS X update
I mistakenly updated to Mavericks without backing up recently (I know, I know, stupid thing to do), and my OX got completely messed up. Had to do a clean wipe and re-download the OS. I could not backup my 1Password keychain to Dropbox, as the system was too messed up and I could not access 1PW preferences. So the Mac repair guy just copied all the 1 PW data to a folder from which I could restore. However, after downloading 1PW again, I can't get into my vault with my old password. I selected the folder from which I wanted to restore the keychain, and when asked for the password, put it in numerous times, but never successfully. What is the problem?
Comments
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Hi @Mirpurlady,
Can you answer a couple of questions please, just so we can gain a better idea of what you're dealing with.
- What version of 1Password for Mac are you using? If you upgraded to Mavericks there's a distinct chance you're talking about 1Password 3 which is quite different from the newer versions. I just want to make sure we're giving accurate advice for the right version.
- What did you restore? This kind of relates to question 1. as the different versions could mean you've restored something different in each case. The backups are different between 1Password 3 and 1Password 4/5 but even just knowing if it was a backup you restored might prove useful to know.
If it was a backup and it was maybe from a while ago, have you changed your Master Password at all? It might be worth trying older ones if you can remember them. At the moment, I can only supply very general suggestions of which one is My Master Password is not being accepted. What should I do?
We'll certainly do our best to assist so do please post back with your responses.
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