Can I exchange my 1Password version?
Yesterday I bought 1Password with the intention to sync data through iCloud. I bought the program on the web store and noticed that it's impossible to sync data through iCloud with the web store version. I should have bought the App Store version to do this. Is there any way to exchange the version? The fact that I can't sync through iCloud is a problem for me and if I knew this in advance, I wouldn't have bought the program on the web store.
Kind regards,
Kris
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There is a 30 day money back guarantee on the application sold by AgileBits. You are within that window. They will refund your money if you ask, and you can buy at the Mac App Store. Send your request to support+licenses@agilebits.com. Include the email address you used for your purchase and the name you used. Add a link to this thread. You'll get an automated reply that includes a support ticket number. If you post that back here, it should help speed things along.
I'm going to suggest that you buy your license from Apple without waiting for the refund to actually appear in your account. There is a sale going on now. I don't know how long it will last, but you may as well get the benefit. Don't miss it.
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Hi @KrisEngels,
It seems you used a different email address from the one you're using here in the forums. So to process a refund we will need you to do as hawkmoth has said, email us with the relevant details so we can find your purchase.
We'll get you sorted out as soon as you email us :smile:
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