Help! Can't log into my laptop!

hotss
hotss
Community Member
in Mac

I installed and input many sites and information on 1Password on my MacBook Pro, which is running the latest OS. I can't verify which version of 1Password I am using, because I can't get into my laptop now. I had to update my Apple ID password and iCloud on my iPhone 5C, which is also running the latest OS. After that, I have been unable to log into my laptop. I also have 1Password on my iPad 2, which has the latest OS, too. All I have done on the app so far is put in my ID information. The data is not synced across devices. Please tell me what I canI installed and input many sites and information on 1Password on my MacBook pro. running the latest OS. I can't verify which version of 1Password I am using, because I can't get into my laptop now. I had to update my Apple ID password and iCloud on my iPhone 5C, which is also running the latest OS. After that, I have been unable to log into my laptop. I also have 1Password on my iPad 2, which has the latest OS, too. All I have done on the app so far is put in my ID information. The data is not synced across devices. Please tell me what I can do to log into my laptop. I've tried my new and old passwords, restarting, etc. I'm very anxious about the whole situation.

Comments

  • Stephen_C
    Stephen_C
    Community Member

    I may have not understood exactly your problem. If so, I'm sorry. However:

    1. installing 1P on your laptop and using it has no effect at all on your ability to log in to your laptop;
    2. changing your Apple ID password has no effect at all on your ability to log in to your laptop (unless, of course, you use Find My Mac and have in some way locked yourself out of your laptop using iCloud).

    Do you have a recent backup of your laptop?

    I'm unclear exactly why you can't log in to your laptop. Is it not accepting your password? What exactly is happening when you try to log in?

    Stephen

  • AGAlumB
    AGAlumB
    1Password Alumni

    @hotss: I hope I am not misunderstanding. If you are unable to access your laptop at all, you certainly won't be able to get into 1Password. You may need to contact Apple for assistance with this.

    However, since you mentioned other devices, if you have your 1Password data elsewhere and are able to access it, be sure to follow these instructions to create a backup and put it somewhere for safekeeping -- until you get your computer issues sorted out. We don't want you to lose any data if it can be helped! I hope this helps.

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