itunes app store license

olson4107
olson4107
Community Member
in iOS

I purchased my 1Password from iTunes app store but it does not upgrade my license after upgrading at the app store. What would I be doing wrong?

Comments

  • Stephen_C
    Stephen_C
    Community Member

    Can you please explain the problem a little more fully? You've posted in the 1P for iOS forum so I assume you're talking about 1P for iOS. What version of it do you have?

    There isn't actually a "licence" for 1P for iOS so I'm not sure quite what you mean when you say the store:

    does not upgrade my license after upgrading at the app store.

    What exactly did you do at the App Store?

    1P for iOS has an in-app purchase to enable pro features. Are you having some problem with that, perhaps?

    I'm sure someone will be able to help you if you can provide the additional information.

    Stephen

  • Megan
    Megan
    1Password Alumni

    Hi @olson4107 ,

    I'm sorry to hear that you're having trouble with 1Password. As Stephen suggests, we'd love a bit more detail on just where things are getting tangled up here. In particular, I'd like to know a little bit more about your 1Password ecosystem:

    • What is the version number of 1Password that you have installed? (Please include all relevant computers and devices)
    • What is the version number of your operating system (for all computers and devices)?

    The more detail you can provide, the more quickly we'll be able to get you sorted out! :)

This discussion has been closed.