Login fails on www2.lekiosk.com/fr/authentication
Hi
1P doesn't fill-in a login page correctly.
The ID is correct, be the password is wrong. I have to manually copy/past the pw from 1P.
The page concerned is
https://www2.lekiosk.com/fr/authentication
Could it be possible that this is supported in a coming upgrade?
Thank you!
E.
PS. Is it a right place for such request?
Comments
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@esvl - Yes, this is the right place to ask your questions.
I am not certain I know what your issue is, but it sounds similar to another user's that I answered earlier today. Take a look here and see if it might make sense in your case.
Post back either way. If it helps, we'd like to know, and if it doesn't, you'll need some more help to figure it out.
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The most common cause of this problem (manual copy and paste working, but 1PW filling in not working) is having a password that is too long for the site.
Very often sites do not tell the user of the maximum length they accept, and do not give any warning if the user attempts to choose a password that is too long
For instance, if the maximum length for a site is 20 characters, and you have chosen a 22 character password, 1PW will record the full 22 characters as the password but the site has recorded only the first 20. Then manual copy and paste will only input the first 20 characters (so is accepted), but 1PW uses a more secure method of input which gives a different result.
There's nothing that 1PW can do if this is the problem, as the site never tells reports that a too-long password has been chosen. The user can, of course, change to a shorter password.
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Keep us updated @esvl :smile:
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Hi!
Great news, with the last version of 1P, it works (while it was not working for at least the last 2 months)
I aven't changed my PW (which was rather short, the point about the length was good to know, but not the reason of the pb here)
Thank you 1PW!0
