Multiple charges on my credit card for a license

spencerss
spencerss
Community Member
in Mac

I can't find any contact information for the agile bits team, but I have multiple charges on my credit card for one license

Comments

  • Stephen_C
    Stephen_C
    Community Member

    Assuming you bought 1P from AgileBits (and not from the Mac App Store, over which AgileBits has no control) probably the quickest way to deal with the matter is to send an email to support+licenses @ agilebits.com with the following information:

    1. your full name;
    2. your full address when you purchased 1P;
    3. the approximate date you bought 1P;
    4. the email address you used when you purchased 1P;
    5. a brief explanation of the apparent overcharge; and
    6. a link to this thread.

    You will receive an automatic response with a ticket number. Post that number in this thread, which will help AgileBits connect the two and speed the response.

    Stephen

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @spencerss,

    Please do as Stephen_C has suggested, we of course want to resolve this as soon as humanly possible. Please do post the ticket ID here to help connect the dots and ensure it gets seen quickly.

This discussion has been closed.