Can't see images on my IOS device

hsmatis
hsmatis
Community Member
in iOS

I have put an image (either PDF or JPG) in my 1Password database on my Macintosh. I then look to see it on my IOS account. I see the name on my IOS device, but there is no icon next to it. When I click on the image, I see a white screen with the following information.
1) Name of file
2) JPEG image
3) size of the file

That is all I get. How do I view the images on my IOS device with a new picture. (By the way, I see my old pictures).

I am running the latest version in IOS and my Mac.

Comments

  • Stephen_C
    Stephen_C
    Community Member

    I am running the latest version in IOS and my Mac.

    This is always a confusing statement because some people don't realise they have not updated to what is actually the latest version (or are using an older OS version which means they can't update to the latest version released). To be quite clear, I'm assuming that means you're using 1P for iOS 5.2.1 and 1P for Mac 5.1.

    However, there is a key piece of information you haven't told us. What sync method are you using to sync your 1P data between devices?

    Stephen

  • Megan
    Megan
    1Password Alumni

    Hi @hsmatis ,

    I'm sorry to hear that you're having trouble with 1Password. I'd be curious to hear the answers to Stephen's questions, as they'll help us better diagnose the issue.

    Please confirm your version numbers for both Mac and iOS, and what you are using to keep your devices in sync. It would also be great to know if you're seeing this consistently with all attachments, or if there is only one attachment (or one item) that is acting up.

This discussion has been closed.