Unable to purchase Pro version on iOS

jbring

Hello,
I bought 1Password for Windows and downloaded 1Password free version for IOS (iPhone6 running last version of IOS) and I can't purchase the Pro version. I am based in France and have been using iPhones for many years buying applications without any problems.
When cliking to the price in green to purchase i get an arror message like "purchased failed, 1Password can't terminate your purchase, check your parameters, make sure you are connetce dto th einternet" or "purchased failed, check your itunes login or passwrd"

I don't understand why? could someone help?
Thanks, Jerome

acondax

I am having the same problem with my 1Password apps. I have the pro version for OS X and want to purchase it on my iOS devices (iPhone 6 and iPad Air running iOS 8.2).

Although my pro-feature entries are saved and visible in the OS X version, I cannot view them on my iOS devices until I upgrade to Pro, which I would love to do. Whenever I tap on the "purchase" button from my app, it will either remain pressed in (as if it were loading or waiting for something) and hang until I press the "back" button to return to the previous page OR I would receive the messages that says the following:

"Purchase Failed. 1Password wasn't able to complete your purchase. Please check your settings, make sure you're connected to the Internet and try again."

This issue occurs despite verifying my internet connection on both devices, both on WiFi and cellular networks. I have attempted to reinstall the apps on both devices and the issue still occurs.

Besides this issue, I love 1Password and the work, love and care that Agilebits puts into it. I just want to give you my money here and get the pro features!

AGAlumB

@jbring, @acondax: I'm sorry you're both having trouble purchasing the Pro upgrade in 1Password for iOS. Others have experienced a similar issue. It can sometimes be resolved by reinstalling 1Password, or by logging out of your Apple ID and then back in.

However, in some cases this does not resolve the issue. We are currently investigating the cause. If you are still unable to purchase, it may be helpful if we can get some more information from you -- especially since at least one of you seems to be having the same problem on multiple devices.

The best thing to do would be to generate a diagnostic report in 1Password Settings > Advanced > Diagnostics (under Log Settings enable In-App Purchase) > Send Diagnostics so we can look at the logs to determine exactly what is happening. Please also include a link to this forum thread in the email so we can 'connect the dots'. We will get to the bottom of this! :)