Dropbox blank after choose a vault

tasi
tasi
Community Member
in iOS

I was setting up dropbox sync with an existing vault, I get to the screen that shows "Choose a vault" then I select the only vault listed, and the next screen is blank, just shows "Dropbox" in the title and a "Cancel" button.

Any idea how to get this working?

Thanks.

Comments

  • ag_kevin
    ag_kevin

    Hi @tasi ,

    Do you have the Dropbox app installed on your device? Are you able to log on to Dropbox there? If so, restart your phone, and try to set up sync again. 1Password is supposed to switch to the Dropbox app to ask for your permission, and then switch back, but it sounds like it is having trouble communicating with Dropbox.

  • tasi
    tasi
    Community Member

    Thanks for the response Hayesk.

    Yup I have dropbox installed, I get the "approval" screen, then I get to the "Choose a vault" screen which shows the correct path on dropbox, but as soon as I tap the path, it just shows a blank screen.

    Tried restarting and reseting, no luck.

    Seems to work fine on the desktop and Android.

    Thanks.

  • AGAlumB
    AGAlumB
    1Password Alumni

    @tasi: Which OS and version of 1Password are you using on the desktop? And do you also recognize the vault name (and item count) when you set it up on the iOS device? And finally, are you able to see your 1Password data in your Dropbox account on the website?

    It sounds like it may be switching to the Dropbox app on your iOS device, but the app isn't loading. If that is the case, reinstalling the Dropbox app may help. Please let me know. I look forward to hearing back from you. :)

This discussion has been closed.