1Password not added to menu bar

Rpewinski
Rpewinski
Community Member
edited March 2015 in Mac

New user. Downloaded 1 password. Does not appear in menu bar. Not able to view/change preferences, etc.. Works as advertised o some, not all files, etc..

Comments

  • Stephen_C
    Stephen_C
    Community Member

    Please give us more information so that we can help you. Please tell us:

    1. what version of 1P you are using on your Mac (go to 1P > About 1Password and tell us exactly what it says there);
    2. your OS X version number;
    3. what browser you are using and the version number of the 1P extension in that browser.

    Please also explain exactly what you mean by:

    Does not appear in menu bar.

    Which menu bar: browser or OS X?

    Not able to view/change preferences, etc..

    What happens when you try?

    Works as advertised o some, not all files, etc..

    Is there any pattern to the sites it works with and those it doesn't? Are you talking about logins used through your browser, or something else?

    Stephen

  • thightower
    thightower
    Community Member

    @Rpewinski

    Also, make sure you unlock 1Password when attempting to change preferences. May sound silly but it has even caught me so many years ago.

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @Rpewinski,

    I'm sorry you're having trouble getting started with 1Password! As Stephen mentioned, we'll need to know a few more details about what's happening (or not happening, as the case may be) on your end. If you can let us know the answers to his questions, that'll be a great starting point, and we should have a much better idea of how to help get things working. And anything else you can tell us about what you've tried, what you expected to happen, and what happened instead will be helpful for us. Thanks in advance!

This discussion has been closed.