Attachments do not display in iOS (iPad or iPhone

Neocybersailor
Neocybersailor
Community Member
in iOS

I attached a pdf file to a passport item in the Mac 1Password version. After WiFi synching in both iPhone and iPad the attachment name is displayed in the passport page, but when clicking on the attachment name, a blank empty page shows up on both devices -not the pdf file. Have also saved the file in jpeg format with the same negative result. Am using all the current versions of 1Password and have upgraded to the pro version some time ago. All Apple OS versions are current.

Comments

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @Neocybersailor,

    As part of the troubleshooting process can you test something for us please. If you create a new Identity item and attach the same PDF and jpeg files to it, does the ability to view the attachments change at all with this test item?

  • Neocybersailor
    Neocybersailor
    Community Member

    Attached the pdf file to a new note and it now displays

  • Neocybersailor
    Neocybersailor
    Community Member

    Created new passport file copying over old information and same pdf file attachment. Attachment now displays properly.

  • AGAlumB
    AGAlumB
    1Password Alumni

    @Neocybersailor: Ah excellent! I'm glad that worked for you. Sometimes an item can become damaged, or fall prey to an old bug, so 'refreshing it' can help. Be sure to let us know if you need anything else. We're always here to help! :)

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