Chrome extension sync problem between two computers

jhandl

Hi, I have two macs, one with Mavericks and the other with Yosemite, Chrome installed on both and logged to the same google account. I updated my 1Password v3 to v4 on Mavericks, expecting the other to be automatically updated by Chrome. On both macs 1Password prompted me to uninstall the old extension and install the new one. On Mavericks this worked well, but on Yosemite it keeps telling me the old version is still installed, even though the new one is installed and working. Any idea what may be happening?
Thanks!

Vee_AG

Hi @jhandl,

We'll be happy to help you sort out this version mismatch issue, but a bit more information would be useful. Can you please clarify the following?

1) What is the version number of the 1Password app you're using on each computer? You can find this in the 1Password menu > About 1Password.
2) What is the version number of the Chrome browser extension you have on each computer?
3) On the Yosemite machine, exactly what does the error message say, and when does it appear?
4) What method are you using to sync your data between computers?

This info will help us understand the problem more clearly in order to help you solve it. Thanks!

jhandl

I found out what the problem was. I had both 1Password 3 and 1Password 5 in my Applications folder. Somehow that caused the browser extension to think I had the old browser extension installed. All I did to fix it was delete the old 1Password app from my Applications folder. Weird.

littlebobbytables

I have to confess, I'm having trouble wrapping my head around that but sometimes I'm just happy that it has been resolved :smile:

If you have any problems going forward please do let us know.

jhandl

Actually, the browser just did it again. It usually happens when I switch from another user back to mine. I got the same message, telling me there is an old version installed with a button that takes me to the uninstall instructions, which I have already followed twice.

I found the following log messages in the OSX Console:

4/30/15 8:02:50.219 PM 2BUA8C4S2C.com.agilebits.onepassword4-helper[57336]: 530032 [EXT:0x7fdd1be8d980:] M webSocketForURI: | [ES4] Extension connected Chrome-Extension 'chrome-extension://aomjjhallfgjeglblehebfpbcfeobpgk / (null)'

4/30/15 8:02:50.305 PM 2BUA8C4S2C.com.agilebits.onepassword4-helper[57336]: 530032 [EXT:0x7fdd1bf257d0:] E verifyExtensionProcessSignature | Extension client 'chrome-extension://aomjjhallfgjeglblehebfpbcfeobpgk', 'file:///Applications/Google%20Chrome.app/Contents/MacOS/Google%20Chrome' () failed to pass validation

Vee_AG

Hi again @jhandl,

Sorry to hear that it's acting up again. I think we'll need some more specific information, so I'd like to ask you to send us a screenshot of the error message and a Diagnostics Report from your Mac. Here's how to create a Diagnostics Report:
https://support.1password.com/diagnostics/mac.html

Then attach the entire file to an email to us: support+forums@agilebits.com

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can quickly track down the Report and ensure that it is dealt with quickly. :)

Once we see the report and the screenshot we should be able to better assist you. Thanks in advance!

jhandl

Thanks Vee, I just updated my comment and will send the requested info in a few minutes.

Vee_AG

Thanks, @jhandl! Hopefully that will illuminate the root cause and we can help you get 1Password back up and running.

jhandl

I got contacted by support, followed their instructions and it seems to be solved. Awesome product, and awesome customer service. Thanks! :)

Vee_AG

Glad to hear it, @jhandl. Thanks for taking the time to contact us about the problem so we could help you work it out. We're here for you any time. Cheers!

ref: CPE-26658-583