Login and password issue with St. George Bank

Nigel_J
Nigel_J
Community Member
in Mac

Hi there,
I recently started using 1Password but just ran into a problem with online banking. When i saved the login security password and security number in 1P was unable to login on to the online banking site with Chrome browser plugin as the bank website said the input details are incorrect. When i checked the saved details in 1P they are incorrect and not my details ?!
I am using chrome Version 41.0.2272.118 (64-bit)
OSX Yosemite 10.10.2
1Password v 5.1

Comments

  • Stephen_C
    Stephen_C
    Community Member

    When i checked the saved details in 1P they are incorrect and not my details ?!

    Can you explain exactly what you mean, please? Do you mean the under the St George Login item in 1P you have:

    1. a password and security details that belong to somebody else;
    2. a password and security details that may be yours but simply don't work; or
    3. some details (possibly from another login) which are nothing to do with St George Bank at all.

    All of those (save for possibly 2) sound very odd and I can't see how they'd happen. It would be good to track down what's happened.

    The usual solution for problems like this is to re-create and save the login manually. When you do that you might want to take a look at this thread (on the 1P for Mac Beta forum), starting with the post to which I've linked and noting the post following it. At least at that time it appeared the bank had a 12 character restriction on password length. I don't know if that's still the case.

    Stephen

  • sjk
    sjk
    1Password Alumni

    Hi @Nigel_J,

    I hope the information from @Stephen_C helped you get 1Password working with your St. George bank login. If you're still having trouble there's another discussion with more suggestions to help get it sorted out. Please let us know how it goes!

    ref: OPX-240

  • Nigel_J
    Nigel_J
    Community Member

    Thankyou both @Stephen_C and sjk for you help and replies. It seems that when i saved details for this site the password and security number was somehow being changed. I checked the 'never submit tab' and reentered my details correctly hit save and presto everything working fine now.

  • Jasper
    Jasper

    On behalf of sjk and Stephen, you're welcome. I'm glad to hear it's working now. :)

    Please let us know if you have any other questions!

This discussion has been closed.