1Password Extension Version 4.3.1 Will Not Install in Safari

aksuska
aksuska
Community Member

Safari 7.1.4, Mac OS X 10.9.5. Safari says, "An error occurred while installing the extension “1Password”." It is apparently a sandbox problem. Console logs below.

com.apple.WebKit(446) deny file-read-data /Applications/Safari.app

Process: com.apple.WebKit [446]
Path: /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.Networking.xpc/Contents/MacOS/com.apple.WebKit.Networking
Load Address: 0x1040bb000
Identifier: com.apple.WebKit.Networking
Version: 9600.4.10.7 (9600)
Build Info: 2-WebKit2~7600004010007000
Code Type: x86_64 (Native)
Parent Process: launchd [1]

Date/Time: 2015-04-06 07:35:31.876 -0600
OS Version: Mac OS X 10.9.5 (13F1066)
Report Version: 8

Thread 0:
0 libsystem_kernel.dylib 0x00007fff8c274622 open_nocancel + 10
1 CoreFoundation 0x00007fff89fe690a _CFIterateDirectory + 74
2 CoreFoundation 0x00007fff89fe64a9 _CFBundleGetBundleVersionForURL + 409
3 CoreFoundation 0x00007fff8a0438fd _CFBundleCopyInfoDictionaryInDirectory + 141
4 CoreFoundation 0x00007fff8a0a3328 CFBundleCopyInfoDictionaryForURL + 56
5 LaunchServices 0x00007fff81c2be1b UTTypeCopyDeclaration + 58
6 WebCore 0x0000000105b7d789 WebCore::mimeTypeFromUTITree(__CFString const*) + 73
7 WebCore 0x0000000104f3a0b6 WebCore::adjustMIMETypeIfNecessary(_CFURLResponse*) + 454
8 WebCore 0x0000000104f5d726 __79-[WebCoreResourceHandleAsOperationQueueDelegate connection:didReceiveResponse:]_block_invoke + 134
9 libdispatch.dylib 0x00007fff8d3541bb _dispatch_call_block_and_release + 12
10 libdispatch.dylib 0x00007fff8d35128d _dispatch_client_callout + 8
11 libdispatch.dylib 0x00007fff8d358ef0 _dispatch_main_queue_callback_4CF + 333
12 CoreFoundation 0x00007fff8a07a4f9 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE
+ 9
13 CoreFoundation 0x00007fff8a035714 __CFRunLoopRun + 1636
14 CoreFoundation 0x00007fff8a034e75 CFRunLoopRunSpecific + 309
15 Foundation 0x00007fff868240fc -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 253
16 Foundation 0x00007fff8690caca -[NSRunLoop(NSRunLoop) run] + 74
17 XPCService 0x00007fff85e36c2f _xpc_main + 417
18 libxpc.dylib 0x00007fff810eebde xpc_main + 399
19 com.apple.WebKit.Networking 0x00000001040bbb40
20 libdyld.dylib 0x00007fff8a3295fd start + 1

Binary Images:
0x1040bb000 - 0x1040bbff8 com.apple.WebKit.Networking (9600 - 9600.4.10.7) /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.Networking.xpc/Contents/MacOS/com.apple.WebKit.Networking
0x104e9e000 - 0x105d5effd com.apple.WebCore (9600 - 9600.4.10.7) <1b2820a8-91ae-3841-8acd-43d96f0be5f8> /System/Library/StagedFrameworks/Safari/WebCore.framework/Versions/A/WebCore
0x7fff810db000 - 0x7fff810fffff libxpc.dylib (300.90.2) /usr/lib/system/libxpc.dylib
0x7fff81b94000 - 0x7fff81c5efff com.apple.LaunchServices (572.29 - 572.29) <15c7bb21-73fb-38e7-924f-e6c4df49d440> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
0x7fff85e35000 - 0x7fff85e3bff7 com.apple.XPCService (2.0 - 1) <2ce632d7-fe57-36cf-91d4-c57d0f2e0bfe> /System/Library/PrivateFrameworks/XPCService.framework/Versions/A/XPCService
0x7fff867bb000 - 0x7fff86abbff7 com.apple.Foundation (6.9 - 1056.17) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff89fc5000 - 0x7fff8a1aafff com.apple.CoreFoundation (6.9 - 855.17) <729bd6da-1f63-3e72-a148-26f21ebf52bb> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff8a326000 - 0x7fff8a329ff7 libdyld.dylib (239.4) /usr/lib/system/libdyld.dylib
0x7fff8c25f000 - 0x7fff8c27bff7 libsystem_kernel.dylib (2422.115.10) <1a75b3ab-3fae-3d26-922d-726fe6c99f4d> /usr/lib/system/libsystem_kernel.dylib
0x7fff8d350000 - 0x7fff8d36afff libdispatch.dylib (339.92.1) /usr/lib/system/libdispatch.dylib


and

com.apple.WebKit(446) deny file-read-data /Applications/Safari.app/Contents

Process: com.apple.WebKit [446]
Path: /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.Networking.xpc/Contents/MacOS/com.apple.WebKit.Networking
Load Address: 0x1040bb000
Identifier: com.apple.WebKit.Networking
Version: 9600.4.10.7 (9600)
Build Info: 2-WebKit2~7600004010007000
Code Type: x86_64 (Native)
Parent Process: launchd [1]

Date/Time: 2015-04-06 07:35:31.972 -0600
OS Version: Mac OS X 10.9.5 (13F1066)
Report Version: 8

Thread 0:
0 libsystem_kernel.dylib 0x00007fff8c274622 open_nocancel + 10
1 CoreFoundation 0x00007fff89fe690a _CFIterateDirectory + 74
2 CoreFoundation 0x00007fff89fe9273 _CFBundleCopyInfoDictionaryInDirectoryWithVersion + 627
3 CoreFoundation 0x00007fff8a04390f _CFBundleCopyInfoDictionaryInDirectory + 159
4 CoreFoundation 0x00007fff8a0a3328 CFBundleCopyInfoDictionaryForURL + 56
5 LaunchServices 0x00007fff81c2be1b UTTypeCopyDeclaration + 58
6 WebCore 0x0000000105b7d789 WebCore::mimeTypeFromUTITree(__CFString const*) + 73
7 WebCore 0x0000000104f3a0b6 WebCore::adjustMIMETypeIfNecessary(_CFURLResponse*) + 454
8 WebCore 0x0000000104f5d726 __79-[WebCoreResourceHandleAsOperationQueueDelegate connection:didReceiveResponse:]_block_invoke + 134
9 libdispatch.dylib 0x00007fff8d3541bb _dispatch_call_block_and_release + 12
10 libdispatch.dylib 0x00007fff8d35128d _dispatch_client_callout + 8
11 libdispatch.dylib 0x00007fff8d358ef0 _dispatch_main_queue_callback_4CF + 333
12 CoreFoundation 0x00007fff8a07a4f9 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE
+ 9
13 CoreFoundation 0x00007fff8a035714 __CFRunLoopRun + 1636
14 CoreFoundation 0x00007fff8a034e75 CFRunLoopRunSpecific + 309
15 Foundation 0x00007fff868240fc -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 253
16 Foundation 0x00007fff8690caca -[NSRunLoop(NSRunLoop) run] + 74
17 XPCService 0x00007fff85e36c2f _xpc_main + 417
18 libxpc.dylib 0x00007fff810eebde xpc_main + 399
19 com.apple.WebKit.Networking 0x00000001040bbb40
20 libdyld.dylib 0x00007fff8a3295fd start + 1

Binary Images:
0x1040bb000 - 0x1040bbff8 com.apple.WebKit.Networking (9600 - 9600.4.10.7) /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.Networking.xpc/Contents/MacOS/com.apple.WebKit.Networking
0x104e9e000 - 0x105d5effd com.apple.WebCore (9600 - 9600.4.10.7) <1b2820a8-91ae-3841-8acd-43d96f0be5f8> /System/Library/StagedFrameworks/Safari/WebCore.framework/Versions/A/WebCore
0x7fff810db000 - 0x7fff810fffff libxpc.dylib (300.90.2) /usr/lib/system/libxpc.dylib
0x7fff81b94000 - 0x7fff81c5efff com.apple.LaunchServices (572.29 - 572.29) <15c7bb21-73fb-38e7-924f-e6c4df49d440> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
0x7fff85e35000 - 0x7fff85e3bff7 com.apple.XPCService (2.0 - 1) <2ce632d7-fe57-36cf-91d4-c57d0f2e0bfe> /System/Library/PrivateFrameworks/XPCService.framework/Versions/A/XPCService
0x7fff867bb000 - 0x7fff86abbff7 com.apple.Foundation (6.9 - 1056.17) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff89fc5000 - 0x7fff8a1aafff com.apple.CoreFoundation (6.9 - 855.17) <729bd6da-1f63-3e72-a148-26f21ebf52bb> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff8a326000 - 0x7fff8a329ff7 libdyld.dylib (239.4) /usr/lib/system/libdyld.dylib
0x7fff8c25f000 - 0x7fff8c27bff7 libsystem_kernel.dylib (2422.115.10) <1a75b3ab-3fae-3d26-922d-726fe6c99f4d> /usr/lib/system/libsystem_kernel.dylib
0x7fff8d350000 - 0x7fff8d36afff libdispatch.dylib (339.92.1) /usr/lib/system/libdispatch.dylib

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @aksuska ,

    Thanks so much for the detailed report! We have an article in our Knowledgebase that should help you out:

    How to fix the 'Safari can't install this extension' error

    If you're still having difficulty after following the instructions in the article, please let us know and we'll investigate further!

  • aksuska
    aksuska
    Community Member

    Uninstalling and re-installing worked, but the version still shows as 4.3.0. Is this expected?

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @aksuska,

    It should download 4.3.1 as that is the latest stable version of our extension. If you look in the Extensions tab of Safari's preferences and click on the Updates option in the bottom left hand corner does it show any updates and is the Install Updates Automatically checkbox ticked?

  • aksuska
    aksuska
    Community Member

    I uninstalled/reinstalled again, same result, but then I rebooted Safari, now it shows 4.3.1.

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    It sounds like while the route may have been a bit windy you have eventually reached the proper destination. Hopefully it decides to behave now but if not please do let us know @aksuska.

This discussion has been closed.