Chrome pop up stopped appearing after upgrade to 5.3

anks
anks
Community Member
in Mac

1Password 5
Version 5.3 (530032)
Agile Web Store

http://prntscr.com/6r5mae

Recently I've updated 1password. From that moment, the pop up stopped appearing when I enter any new credentials in any login form.
I've restarted the browser, 1password app and extension and the computer. How can I deal with it?

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @anks,

    Now, this shouldn't have changed with the update, but could you please check in Preferences > Browser and let me know if 'Automatically ask to Save new Logins' is selected?

  • anks
    anks
    Community Member

    @Megan E. Holstein yes, I have this option selected.

  • Megan
    Megan
    1Password Alumni
    edited April 2015

    Hi @anks,

    Thanks for checking that for me! That's odd. I'd like to ask you to create a Diagnostics Report from your Mac:
    https://support.1password.com/diagnostics/mac-4.html

    Then attach the entire file to an email to us: support+forum@agilebits.com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can quickly track down the Report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

    ref: BGQ-86877-553

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