Trouble upgrading 3.8.22 and later
I keep getting "an error occurred while extracting the archive. please try again." I have several times and no luck.
Comments
-
Hi @sherryinpt,
Thanks for taking the time to write to us today. I'm sorry to hear you're encountering this error. We'll be glad to help you get your 1Password upgraded!
First, would you mind giving us a bit more information? It will help us get a sense of where you're at if you could tell us:
- What version of OS X are you running?
- What version of 1Password are you upgrading to (4 or 5)?
- Did you download 1Password from the AgileBits website, or from the Mac App Store?
- What steps did you take before you encountered this error, and what is the end result you're trying to achieve?
These answers will point us in the right direction to offer you more specific help. And if you're able to include any screenshots, that may also be useful. Thank you!
0 -
OS X 10.10.2, and the version of 1PW is 3.8.20. I don't know which version these upgrades go with,but I would think 4. Downloaded it from Apple Store, I believe (hubby did it, I think). I basically saw the upgrade and clicked the install update.
0 -
And we are on family with 1password.
0 -
Hi @sherryinpt,
To upgrade to 1Password 3.8.22, please try this:
- Fully quit 1Password
- Get a fresh copy of 1Password 3 from our downloads page - scroll to the bottom for the 'Legacy' versions
- Drag this new copy to the /Applications folder and replace the existing one
If you are trying to upgrade to 1Password 5, please note that this is a paid upgrade. You can try it free for 30 days by downloading here, and if you're keen to buy a license, just head on over to our upgrade page and enter your current license code in the field at the top of the page to see your available discount.
I hope this helps, but please let us know if you have any further questions. :)
0 -
Thank you. I'll try this.
0 -
Please let us know how it turns out! :)
0
