Unable to Login after recent (4/10/15) upgrade

TomL
TomL
Community Member
in iOS

Folks, I just installed the lasted update to 1Password and now find that while 1Password imports the login and password into an app it's not accepted. I see the data fill the login/password boxes and then the app "refreshes" back to the same login screen without any data nor a successful login. I'm finding this on several websites but, in keeping with the tradition of aggravating software, not all of them. For example, the login to this forum worked fine. Anyone else seeing the same thing?

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @TomL: I know there have been reports of login issues with some sites. If you can tell us the URLs in particular you're having trouble with we'll be happy to test them and try to offer a solution, workaround, and improvements in the future!

    That said, in many cases manually saving a new login for the site will allow 1Password to save additional information from the form (even better using the 1Password browser extension on the computer, if that is an option for you). Just try these steps:

    1. Navigate to the website
    2. Enter your login credentials
    3. Tap the 'key' icon to bring up the login menu
    4. Tap + New Login
    5. Tap Save
    6. Close the webpage and tap your new login item to have 1Password fill it

    Please let me know how it turns out. I look forward to hearing back from you. :)

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