Need Help merging multiple accounts with licenses for 1Password for Mac

youngjm
youngjm
Community Member
in Mac

When I request to reset my password, I get three different emails. When I use the passwords, I get different sets of valid licenses that I have purchased over time. I could not find an email link as stated on the request password page. Can I get my accounts/licenses consolidated into a single account under my email address?

Thanks!

Comments

  • Stephen_C
    Stephen_C
    Community Member

    Send an email to support+licenses @ agilebits.com with the following information:

    1. your full name;
    2. your full address;
    3. details, or copies of, your current licences;
    4. a request to link your current email address with your licences;
    5. a link to this thread.

    You will receive an automatic response with a ticket number. Post that number in this thread, which will help AgileBits connect the two and speed the response.

    Stephen

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @youngjm,

    If you do as Stephen_C has requested we will help you amalgamate everything :smile:

  • youngjm
    youngjm
    Community Member

    Thanks! Here is the Support Id: #HBD-29722-155

  • Jasper
    Jasper

    Looks like Sean from our email support team has replied! Please let us know if you have any other questions. :)

  • youngjm
    youngjm
    Community Member

    Yes I am all set! Was just cleaning things up this weekend and a password request ended up getting three emails! All is good now! Very quick responses :)

  • Drew_AG
    Drew_AG
    1Password Alumni

    Great, I'm glad to hear you're all set now, and that we were able to help with your weekend cleaning! ;) If you need anything else, just let us know - we're always happy to help.

This discussion has been closed.