Can't Log In on iPad or iPhone

george12

iPad Model-MD790LL/A Version 8.3
iPhone 6 Plus
1Password 5.3 on both

ag_kevin

Hi @george12 ,

When you mention you can't log in, do you mean it gives you an error when entering your master password, or that the app is freezing when TouchID, or something else? Please provide as much detail as you can, as it will help us answer your question.

george12

Will not fill in the Log In information as it always did in the past. I have no problem entering the paster password. How do I set up TouchID on my iPhone 6 Plus?

ag_kevin

Hi @george12 ,

To set up TouchID, go into Settings -> Security.

Regarding your fill-in issue, is this using the browser built into 1Password, or in Safari using the 1Password extension? There is a known issue which is currently being worked on preventing some logins from filling in the browser built into 1Password. We hope to have that fix available soon.

george12

It is in the browser built into 1Password.
Thanks,
George

Ben

Thanks George ( @george12 ). Until we're able to get the issue hayesk mentioned fixed up please try using the 1Password extension within Safari:

https://guides.agilebits.com/1password-ios/5/en/topic/extension

wibadger

Hi @bwoodruff ,

To repeat a question asked but not answered elsewhere, does your comment above confirm that v5.4, which included "web filling fixes and improvements," does not fix this problem on iOS and certain sites?

Thanks.

Edited: spelling

Ben

Hi @wibadger,

Please don't post the same question in multiple places. It causes a duplication of efforts on our part, which slows down the whole process for everyone. I answered your original post. Sorry it took some time, I had to research the answer.

Thanks.

Ben

wibadger

@bwoodruff ,

Sorry. Understood. I'll follow-up in the other thread.

Ben

No worries. :)

wibadger

I tried a handful of sites in 1browser on my iphone. All of the sampled sites worked except for www.reddit.com and pitmaster.amazingribs.com. On these two sites it didn't matter if I clicked on the url in the vault item or clicked on the key icon from within 1browswer. Neither of these methods resulted in the user/password boxes being filled.

wibadger

I tried a handful of sites in 1browser on my iphone. All of the sampled sites worked except for www.reddit.com and pitmaster.amazingribs.com. On these two sites it didn't matter if I clicked on the url in the vault item or clicked on the key icon from within 1browswer. Neither of these methods resulted in the user/password boxes being filled.