IOS 5.3 not syncing with dropbox

dsimoes
dsimoes
Community Member
in iOS

I use both the OSX and IOS versions. Both versions are pointing at the same dropbox vault.
On the Mac, I have 900 items, on the IOS version, only 803. When I try to confirm the dropbox vault on the IOS version, it says I am already using this vault.

I've submitted a diagnostic email to support.

Comments

  • Ben
    Ben

    Hi @dsimoes,

    Have you compared the actual contents of the devices? If you add an item on one does it show up on the other, for example?

    Ben

    ref: TLW-89253-217

  • dsimoes
    dsimoes
    Community Member

    Created a test, no update on the mac. Took a closer look, and it seems like there are two vaults on the phone - Primary, and 1Password. The former has 803 items, the latter had 109, but I forced it to sync with dropbox and it now shows the correct 901 (i did create a test login on the phone).
    I'd like to delete the "Primary" vault but it's not obvious how to do that (all I can do is switch between them).

  • ag_kevin
    ag_kevin

    Hi @dsimoes ,

    If it is syncing with Dropbox to another device, and the other device is up-to-date, then the best thing to do is to start over on your iPhone.

    1. Verify that your desktop or other device has all of your 1Password data. (which you seem to have done already)
    2. Go into Settings > Advanced and choose Create Backup.
      3 Go into Settings > Advanced and choose Erase Data and Settings. 1Password will then quit.
    3. Launch 1Password and choose Sync Existing Vault and choose Dropbox. After setting up Dropbox, it should take a few seconds to sync (maybe a bit longer for 901 items). After that, it should be up-to-date.
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