Not being asked for a password - can't get in!

LadyB
LadyB
Community Member
in iOS

Hi, I can't get into my app.
My iPhone fingerprint Touch ID doesn't work, because it got wet once, so the phone doesn't know my finger is on the home button. But that's been fine up to now because I could choose to login via my Master Password. Now it's stopped asking for a password - just has "Touch ID for 1Password" in a box and Cancel as the only option to click on.

I have an iPhone 6, software version 8.3, 1Password version 5.3. I've tried disabling Touch ID in the main settings, to see if it defaults back to asking for a password instead. No cigar.

Not sure what else I can tell you. Really hope you can help asap - I could come into real problems if I lose the ability to use this app :(

Comments

  • LadyB
    LadyB
    Community Member

    Never mind - Turned-Off-And-On-Again sorted it out..! #facepalm #oneofthosedays !

  • ag_kevin
    ag_kevin

    Hi @LadyB ,

    Glad to hear it is working, and sorry about your TouchID sensor!

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