HELP! Can't open 1Password! Error Message!

MBoyko
MBoyko
Community Member
in Mac

Running 1Password 5 on Yosemite. Please Help!
Screen shot of Error message:

Comments

  • rickfillion
    rickfillion

    Hi @MBoyko,

    Did you get this message after an update? We fixed some issues with our updater where these kinds of issues could sometimes happen after an update, unfortunately that will only start kicking in for users once they're updating from v5.3 to something newer.

    I recommend dragging the app to the trash (do not use any type of App Cleaner app, as this could cause your data to get deleted). Simply drag the app from /Applications into the trash. Then redownload from our website.

    I hope this helps.

    Rick

  • MBoyko
    MBoyko
    Community Member

    That worked, thanks!!!

  • Vee_AG
    Vee_AG
    1Password Alumni

    I'm glad @rickfillion's suggestion worked for you, @MBoyko! Hope it's smooth sailing from here on out, but if anything else comes up, we'll be here. :)

This discussion has been closed.