Wi-Fi Sync not working (no server found on iOS device)

AGAlumB
AGAlumB
1Password Alumni
in iOS
This discussion was created from comments split from: WiFi Sync not working after update [Under investigation].

Comments

  • beepscore
    beepscore
    Community Member

    About 2 weeks ago I updated OSX to 10.10.3 and iOS to 8.3. I updated 1Password (I think it was for OSX, not iOS). OSX 1Password version 5.3 from Mac app store. wifi sync stopped working. On iOS sync existing vault / sync using wifi / "refresh list" never finds anything. I uninstalled and reinstalled iOS app from phone, and restarted phone. Today I updated 1Password for iOS to version 5.4. wifi sync still not working.

  • AGAlumB
    AGAlumB
    1Password Alumni

    @beepscore: Are you saying that Wi-Fi Sync stopped working for you after updating 1Password for Mac, not iOS? It also sounds like you are experiencing a different issue entirely, if 1Password is not detecting the Wi-Fi Sync server on the computer. I am splitting this off to a separate thread. I hope you don't mind.

    So what we need to do is get back to a situation where the iOS device and Mac can talk to each other again to sync. Please try the following:

    1. Disable the Wi-Fi Sync server (in 1Password Preferences > Wi-Fi Server)
    2. Reset device Wi-Fi (both devices)
    3. Restart OS (both devices)
    4. Soft-reset router (if possible)
    5. Hard-reset router
    6. Reset sync settings (both devices)
    7. Forget the Wi-Fi network and reconnect
    8. Disable software firewall (OS or 3rd party — just turning it off and back on again can help in many cases where traffic is being blocked in error)
    9. Disable security software
    10. If security or firewall software turns out to be the issue, turning it back on and setting an exception for the traffic may work, provided that is an option.

    I hope this helps. Please let me know how it turns out! :)

  • beepscore
    beepscore
    Community Member

    Thanks for the help!

    Thing that fixed problem

    I'm using Apple Time Capsule router. On back of router I pressed tiny reset button.
    Then on Mac rejoined wifi network.
    Now the iOS app can see the 1Password server on the Mac again, and sync via wifi.

    Things I tried first that didn't fix problem

    On Mac and iPhone turned wifi off and on.
    "Forgot" network
    Turned Mac and iPhone off and on.

  • AGAlumB
    AGAlumB
    1Password Alumni

    @beepscore: No kidding! That's great. I'm glad it's working for you again! :)

    In most cases a quick restart of my Time Capsule (or Airport Express) does the trick too...but I'll admit I'm often too lazy to get up, so I do it from the Airport Utility on my Mac or iPhone. ;)

    Thanks for sharing what worked for you, since it may help someone else. Cheers! :+1:

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