Synch problems using Dropbox

stanherman
stanherman
Community Member
in Mac

I am new to this message board, and I need help.
I am having a synch problem.
I have a Macbook Air (MBA) currently running OS 10.10.3, 1pwd 5.3 (Agile Webstore)
Imac 10.9.5 1pwd 4.4.3 (Agile Webstore)
Ipad Air (1st gen) 8.2
A few days ago, I updated my 1pwd password on MBA before updating to Yosemite. The new password did not go to imac. The dropbox did update.
Now the imac and the MBA have different 1pwd passwords. (Dropbox Synch).
I went into Dropbox to check the listing of devices and both are listed. While there I tried to open the 1pwd html file. It would not open. I tried the new current password, the 1 generation old password. Neither worked. BUT I was given a hint to help open the file. The hint was to the 2nd generation old password.
Several months ago when going from 1pwd 3 to 4, I also had synch problems that were difficult to repair, but I thought that all of that was behind me.

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @stanherman ,

    (It appears that you used your email address as your forum username, so I've omitted second half of the address so it is not displayed publicly. If you would like to change your username to another name, please let me know!)

    I'm sorry to hear that you're having trouble keeping things synced up lately. I've got a few basic things that we want to check regarding Dropbox first, before we get into the serious troubleshooting:

    • Please ensure that Dropbox is installed and running on your computer
    • Check that you are logged in with the same account on all computers and devices
    • Confirm that Dropbox sync is selected in 1Password > Preferences > Sync on your Mac
    • Confirm that Dropbox is selected in Settings > Sync on your iOS device
    • Confirm that both your Mac and iOS device are reading from the same file path in Dropbox.

    If all of those items check out, let's run a test and see where things are getting tripped up:

    • Create a test entry on your Macs ("Test, Mac") and add some data
    • Create a test entry on each of your iOS devices ("Test, iPhone/iPad") and add some data
    • Does "Test for Mac" show up on either of your iOS devices?
    • Does "Test for iPhone" and/or "Test for iPad" show up on your Macs?
    • Log in to the Dropbox website and click on the 1Password.html file inside your 1Password.agilekeychain folder
    • Enter your Master Password
    • Do either or any of your test entries show up in your database here?

    Please let me know the results of this little experiment - once we have a better idea of where things are going sideways, we should be able to get this straightened out simply for you :)

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