Bought pro features in the iphone now cannot get license on my ipad

ceta76

Hi
Bought pro features through iphone and now trying to install on my own ipad. Cannot retrieve license doesnt work!

We have set up family sharing and it seams like the license is attached now to our family credit card. I even think we've now paid twice with same card. So it seems like we can pay many times with no warning but now i can't get the license to my ipad.

It doesnt say it's pro per device and i'm using the same app id in both iphone and ipad . No contact information in the web page so i hope someone can help
//C

thightower

In app purchases (IAP) are not shared between family accounts. They are purchased only under the iCloud ID used for the original purchase.

For myself and the wife it goes like this.

Me using my iCloud ID of xxxxx@icloud.com = Pro on all devices that use this same ID. The wife using zzzzz@icloud.com must purchase separately as IAP are not shared between separate iCloud account's even when using family sharing.

This is not something within AgileBits control. It is how Apple designed the IAP portion.

ceta76

yepp but that was what i tried to do exactly.

I bought pro features with HER phone
Then i started HER ipad ..retrieve license doesn't work

so i bought with her apple id in the iphone and using her apple id in her ipad. I dont dare of course to buy once again if i don't understand what is happening
//C

Ben

Hi @ceta76,

Sorry to hear about the trouble restoring your wife's purchase on her iPad. Could you please try enabling the 1Password > Settings > Advanced > Diagnostics > Log Settings > In-App Purchase setting, then attempt to restore the purchase again? If it fails (which it probably will), I'd like to ask you to create a Diagnostics Report from your iOS device:

https://support.1password.com/diagnostics/ios.html

Then attach the entire file to an email to us: support+forum@agilebits.com

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can quickly track down the Report and ensure that it is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks in advance!

Ben

ceta76

sure thanks. check this out #CXP-33996-564

good luck :)

Ben

Thanks @ceta76. We received the report and will respond by email soon. :) Thanks!

ref: CXP-33996-564