Password not working on all devices

onepass
onepass
Community Member
in Mac

I have bee Hacked. I have a strong 22 character password. Suddenly both of my Macs and 4 iOS devices are inaccessible. I have used 1 password for years. Change the phrase often.It is a nonsense phrase that only my wife and i know. The password has never been written down. We are not on a trip. Confirmed failure on 6 devices.
onepass@ozcrosby.net

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @onepass,

    I'm so sorry to hear that you're having trouble here, although I'm not quite sure I understand where things are getting tangled up. Are you unable to access 1Password using your Master Password?

    You mention changing it often. Generally, we do not recommend changing your Master Password - it should be something secure and memorable and completely unique, and if you keep it secret, there is no need to change it often.

    Have you recently changed the Master Password? Does entering the previous Master Password work?

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