1password on iOS not showing all information

superwizard
superwizard
Community Member
in iOS

Hey Everyone,

I use 1password on a couple of macs as well as my iPhone 6 (iOS 8.3 and 1password v. 5.4.1). While I see all my login and credit card information on my macs the iOS app is simply missing several logins and credit cards. My primary vault is Dropbox. Does anyone know what's going on? Thanks!

Comments

  • Ben
    Ben

    Hi @superwizard,

    Sorry to hear you are not seeing all of your information on your iOS devices. Could you please tell me if all of your information appears in 1PasswordAnywhere? You can read about accessing 1PasswordAnywhere here:

    https://support.1password.com/1passwordanywhere/

    Please let us know if that works.

    Ben

  • superwizard
    superwizard
    Community Member

    Hi @bwoodruff
    Thanks for the help! Upon closer inspection, it appeared that I had two separate sync files (one in dropbox and the other iCloud). The problem was fixed once I got all the devices to sync to the same files.

    Thanks!

  • Ben
    Ben

    Excellent! Thanks for the update, @superwizard. If there is anything else we can do, please don't hesitate to contact us.

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