V5 crashes on launch 100%.

antrese

1. I got a pop up window notice to upgrade when I opened last version of 1password.
2. clicked on the upgrade button then Installed new V5
3. Clicked the icon on Safari to open 1Password, immediate crash.
4. Went to applications folder; Clicked icon to open- immediate crash
5. Went to agile bits site; downloaded fresh copy, re- installed
6. repeated steps 3 and 4 with same results
7. repeated step 5
8. repeated steps 3 and 4 with same results.

Im on a mac running OS 10.10.2

Stephen_C

Please try this:

1. Drag the 1P app to the trash (don't use any app cleaner tool, which is likely to try to delete files you need to keep).
2. Empty the trash and reboot.
3. Re-download and re-install 1P.

Stephen

Jasper

Hi @antrese,

Sorry for the trouble!

A re-install normally fixes this issue... could you please try these exact steps:

• Open your Applications folder
• Locate the 1Password 5.app in the list

• Drag it to the trash can.

  • Please don't use any uninstaller applications, these may remove more than just the application, such as your data. We do not recommend that. We only want to remove the application, none of the extra items.

• After dragging it to the trash, please empty your trash, then restart your computer.

• After the reboot, please download a fresh copy of 1Password 5 from here: https://agilebits.com/downloads
• Once downloaded, unzip if necessary and drag it to the Applications folder. Then double click to run it.

If that doesn't help, please email us a Diagnostics Report from your Mac, along with your forum username and a link to this discussion, to support+forum@agilebits.com so we can investigate further.

antrese

Thank you @JasperP and @Stephen_C - that worked; back in business!

Drew_AG

On behalf of Jasper and Stephen, you're very welcome! I'm happy to hear it's working correctly now.

If you need anything else, please let us know! :)