1password won't run all of a sudden

davidvaisberg

Every time I try to load 1password it crashes and I get this message. Does anyone know what's going on? Process: 1Password 5 [753]
Path: /Applications/1Password 5.app/Contents/MacOS/1Password 5
Identifier: com.agilebits.onepassword4
Version: ???
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: 1Password 5 [753]
User ID: 501

Date/Time: 2015-04-23 12:04:22.056 -0400
OS Version: Mac OS X 10.10.3 (14D136)
Report Version: 11

Time Awake Since Boot: 670 seconds

Crashed Thread: 0

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
Library not loaded: @rpath/OnePasswordUI-Mac.framework/Versions/A/OnePasswordUI-Mac
Referenced from: /Applications/1Password 5.app/Contents/MacOS/1Password 5
Reason: no suitable image found. Did find:
/Applications/1Password 5.app/Contents/MacOS/../Frameworks/OnePasswordUI-Mac.framework/Versions/A/OnePasswordUI-Mac: code signature invalid for '/Applications/1Password 5.app/Contents/MacOS/../Frameworks/OnePasswordUI-Mac.framework/Versions/A/OnePasswordUI-Mac'

/Applications/1Password 5.app/Contents/MacOS/../Frameworks/OnePasswordUI-Mac.framework/Versions/A/OnePasswordUI-Mac: code signature invalid for '/Applications/1Password 5.app/Contents/MacOS/../Frameworks/OnePasswordUI-Mac.framework/Versions/A/OnePasswordUI-Mac'

Binary Images:
0x7fff666f5000 - 0x7fff6672b837 dyld (353.2.1) <65DCCB06-339C-3E25-9702-600A28291D0E> /usr/lib/dyld
0x7fff91725000 - 0x7fff917bbff7 com.apple.cloudkit.CloudKit (283.67.2 - 283.67.2) <79F5AD38-61D5-30E6-96DC-974351D4195B> /System/Library/Frameworks/CloudKit.framework/Versions/A/CloudKit

Stephen_C

Please try this:

1. Drag the 1P app to the trash (don't use any app cleaner tool, which is likely to try to delete files you need to keep).
2. Empty the trash and reboot.
3. Re-download and re-install 1P.

Stephen

Megan

Hi @davidvaisberg ,

Please let me know if Stephen's directions get you sorted out! If you're still having trouble, we'll investigate further. :)

davidvaisberg

It worked. Thank you. Can you explain why it happened? I'm curious.

greerme

I had same problem and reinstalled form mac app store. problem is I was charged for the app again. Please let me know how I can get this charge refunded.

Stephen_C

@greerme AgileBits has no control over the Mac App Store. I'm afraid you have to take up your refund request direct with Apple.

Stephen

greerme

oops...looks like I messed up. I forgot I had purchased directly from you years back. Forgot I hadn't bought it from the app store. My license is under [email address removed by admin] What options do I have?

Megan

Hi @greerme,

I've removed your email address as this is a public forum, and we don't want anyone to get a peek at it and start sending you chain letters. ;)

I was able to locate your license information in our back office records however. I see a license for 1Password 3 purchased in 2011. Now, the upgrade from 1Password 3 to 1Password 4 was a paid upgrade, so purchasing from the Mac App Store is not entirely bad.

Here are your options:

• Continue to use 1Password 5 from the Mac App Store (and take advantage of iCloud sync, which is exclusive to apps sold from the Mac App Store)
• Request a refund from Apple and then re-purchase 1Password 5 from the AgileBits Store. Because you already own 1Password 3, we can give you a discount on your upgrade (which we are unable to do via the Mac App Store.) Just enter your existing license details on our upgrade page.

I hope this helps, but please let us know if you have any questions or concerns.

ref: 549930