Restoring pro purchase

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pauluk
pauluk
Community Member
in iOS

I downloaded 1password again after quite some absence. Many improvements since I last used it. Really great, easy to use, intuitive. Well done! I am having a problem restoring my pro license which I bought 7th Feb 2012. Has this expired somehow or maybe I'm doing something wrong? Thanks!

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  • Ben
    Ben
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    Hi @pauluk,

    Thanks for the kind words! If you purchased in February of 2012 that would have been a 1Password 3 for iOS purchase. Since then 1Password 4 for iOS was released as a paid upgrade, and then 1Password 5 for iOS was released as a free upgrade for those who had purchased v4. Going directly from v3 to v5 would require a new purchase. You can read more about how our purchasing and upgrades work here:

    I have questions about upgrading my license: https://support.1password.com/upgrade-license/

    This article may also be of interest:

    Pro Features FAQs (iOS): https://support.1password.com/pro-features-faq/

    Thanks.

    Ben

  • pauluk
    pauluk
    Community Member
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    Hi Ben

    Thanks for your quick and helpful reply. I've had a look at the articles you suggested. I can't see the incremental cost to go from 3 to 4/5. Or maybe it's a full price upgrade?

    Best wishes
    Paul

  • Ben
    Ben
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    To go from 3 -> 4 it was $7.99 USD for a limited time, and then $17.99 when not on sale. To go from 3 -> 5 it is $9.99. The App Store does not offer the ability to do special 'upgrade pricing,' unfortunately.

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